Effective Date: 25th May 2018
Riot Games, Inc. and its subsidiaries are a global gaming company headquartered in Los Angeles with offices and operations around the world (see International Data Processing). When we say “Riot Games”, we’re referring to the Riot Games entity responsible for providing the Riot services in your region (see Contact Us to see who that is).
We encourage you to use the policy’s interactive features to guide you. We’ve written summaries to identify the key issues discussed in many sections at a glance. However, these summaries are intended solely to simplify things and the full policy should be read as it takes priority in the event of any ambiguity or conflicts (so be sure to read the whole thing carefully!) . Click on the “Expand” buttons for further details about particular topics that interest you. To zip between sections, use the “Back To Top” buttons and the Table of Contents below.
If you don’t understand any parts of the policy, Contact Us with questions.
Summary: We collect info in three main ways:
You provide some of it directly (such as by registering for an account).
We record some of it automatically (including with technologies like cookies).
We receive some of it from third parties (like social media companies).
The particular kinds of info we gather usually depend on how you interact with us, like which Riot services you use and how you do so.
Summary: We collect info you choose to provide or give to us in any manner. You don’t have to share info when we ask you for it, but if you decline, you might not be able to access certain Riot services or take advantage of theirfull functionality.
We collect info you enter or otherwise provide on the Riot services, including:
When you play multiplayer games like League of Legends, note that some info will be publicly accessible to others, such as your game statistics and performance. We may record gameplay and related info (such as Summoner Name, build order, and in-game actions), and replay or otherwise make it available to other players without further notice to you. For example, players can watch each other play League of Legends using Spectator Mode, and we may use gameplay footage to help promote the Riot services.
Summary: We automatically collect some info about how you interact with and navigate the Riot services, as wellas the device and software you use to do so.
Common examples include info regarding:
We may collect info from third parties to supplement the info you provide and the info we collect automatically. For example:
Summary: We use our own servers and technologies like cookies to automatically collect and store info about how you interact with the Riot services, as well as the device you use to do so.
“Cookies” are small pieces of data that online services you use place on your device for record-keeping and identification purposes. “Web beacons” are transparent pixel images that allow online services to collect info about the ways you interact with them (like whether you’ve opened an email or clicked on an ad). Similar common technologies include things like tags, scripts, local shared objects (e.g., Flash cookies), local storage (e.g., HTML5), and related tools.
We also use our servers in connection with these technologies to collect info about the ways you interact with the Riot services and store it in log files. This may include, for example, info that your device, browser, or operating system sends to us when you access the Riot services (like device IDs, IP addresses, and hardware or software specifications) and details about how you use your Riot Games account (like the particular features you use, your in-game interactions and statistics, and other similar info).
We use info gathered through technologies like cookies for several reasons, including:
You can learn more about cookies and similar technologies, including details of how to manage or disable them, read our Cookies Policy, or by visiting http://aboutcookies.org/ or consulting your browser’s privacy features. Some ways of managing traditional cookies may not impact the use of other technologies, but certain browsers may offer their own tools for removing HTML5. For additional details about managing Flash cookies, click here.
Please note that disabling technologies like cookies may prevent you from using the full functionality of the Riot services and the Riot services may not work as we intended.
Summary: We partner with third parties (like content providers, analytics companies, and advertising networks) to help us improve the Riot services and better understand how you interact with them, as well as support our marketing initiatives. These companies may collect info from you automatically in connection with your visit.
In addition to the technologies we place, other companies may set their own cookies or similar tools when you visit the Riot services. This includes vendors we’ve engaged to provide services on our behalf (like website analytics), as well as third parties that deliver content (like videos from YouTube) or offers (like ads from ad networks) contained on the Riot services. We may receive reports based on our partners’ use of these tools on an individual or aggregate basis.
For example, we use third-party analytics providers (like Google Analytics) to help evaluate and report on use of the Riot services. We also partner with ad companies to support our marketing efforts, including by serving you ads better tailored to your likely interests (such as based on your browsing activity on the Riot services and when visiting other online services). These companies may set and read their own cookies and similar technologies to gather info about your online activities across websites and services.
Some analytics providers and ad companies offer you choices about how they collect and use info directly on their websites. To learn more about opting out of Google Analytics, click here. For a representative list of third-party advertising and analytics partners that operate on the Riot services, as well as information about how to opt-out to the extent applicable, click here. You may also be able to opt-out in some cases by visiting http://www.aboutads.info or http://www.networkadvertising.org/choices/, or if you’re located in the EU or Canada, http://www.youronlinechoices.eu/ or http://youradchoices.ca/ respectively.
Please note that opting-out of interest-based advertising won’t necessarily entirely prevent info from being collected automatically on the Riot services, and it doesn’t mean you’ll receive fewer ads or stop them from being displayed. Instead, the ads you do receive won’t be interest-based any longer and therefore might be less relevant to your interests.
Summary: We use and share your info in accordance with the legal bases set out below to help us provide, operate, improve, understand, customize, support and market the Riot services.
Summary: We use and share your info (i) to provide the services under the Terms, (ii) with your consent, (iii) in your and our legitimate interests (such as safety and security, and providing a tailored service), and (iv) for other legal reasons.
We rely on a number of legal bases to collect, use, share, and otherwise process the info we have about you for the purposes described in this Policy. These legal bases include:
Summary: We use the info we collect (both individually and in combination with other info collected under this policy) to help us operate our business, provide and improve our products and services, communicate with you, and advertise effectively. The particular ways we use your info often depend on how you choose to use the Riot services.
Some of the most common examples of how we use info include:
We may also use, disclose, and preserve info to:
If we ever stop providing Riot services (like if we’re bought out or invaded by Yordles), we may share your info with the buyer. Lastly, remember the stuff you share in social features (like chat and forums) is public -- please be careful about how you use them!
We share the info we collect with Riot Games-controlled subsidiaries and affiliates to help us more seamlessly operate, support, and improve the Riot services (such as to facilitate account transfers and provide Player Support in your local language).
Since we’re a global company, this means your info may be transferred to or stored in locations outside your country of residence (see International Data Processing). To learn more about the Riot Games entity responsible for providing the Riot services in your region, see Contact Us below.
We also share info with service providers that operate on our behalf for the purposes discussed in this policy. For example, when you buy something on the Riot services, we’ll share your payment-related info with entities we’ve engaged to process payments and provide similar financial services (like fraud prevention). Other common examples include partners that help us store data, send marketing emails, and provide Player Support services.
We may disclose player info in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). This means your info may be one of the assets transferred to the acquiring entity in such situations.
Please note that your Summoner Name and gameplay statistics (like your match history, item builds, and average number of kills and deaths) are public info that may be shared in-game and out-of-game with players and other third parties. This includes info we share with the League of Legends developer community via the Riot Games API so they can help contribute to the player experience.
We may also use, disclose, and preserve info to:
Comply with applicable law or respond to legal process (like requests from law enforcement or other public or government authorities);
Securely operate the Riot services (like stopping attacks on our systems);
Protect players and third parties (such as to help prevent serious injury or crime); and
We’ve empowered our players to help police compliance with our policies related to certain in-game behavior. For example, League of Legends players may report each other and submit descriptions of their in-game activity and actions to help us determine if the reported behavior constituted a violation of rules and procedures that apply to player conduct, as well as any potential repercussions (such as temporary or permanent account suspensions or chat restrictions).
We also record and store, and reserve the right (but have no obligation) to monitor, chat and similar details about in-game interactions for a period we determine in our sole discretion is appropriate to help us, among other things, detect and prevent toxicity, enforce our rules and policies, and foster a more positive gaming community for our players. We use both manual (like many Player Support tickets) and automated (such as machine learning) tools and techniques to support these efforts.
Summary: We work with third parties to make your experience better, but our policy doesn’t and can’t apply to entities we don’t own, control, or instruct. We’re unable to guarantee that independent third parties adhere to the same practices as us, so please be sure to read their policies and terms before sharing info with them.
There are several ways you might share info with third-party websites or services in connection with your visit, including:
External Links. If you click on links to external websites or services that are operated by third parties, they may collect, use, and share your info pursuant to their own policies (not ours). Including a link to or from third-party services doesn’t mean we’ve endorsed their practices.
Account Integrations. The Riot services use interfaces that allow you interact with third-party websites, applications, or similar services during your visit, including on or through your Riot Games account or an account you’ve created with such third parties. For example, we partner with social media companies to provide features that facilitate social sharing and connections (such as the Facebook “Like” button and other widgets). These features may collect info about your interactions with them and the Riot services, and may use technologies like cookies to function properly. How third-party companies like Facebook process your info is controlled by their own privacy policies.
Cookies & Related Technologies. The Riot services contain cookies, web beacons, and other common technologies that help us collect and analyze info in connection with your visit (see Info We Collect Automatically). Third parties (like analytics providers or ad networks) may set and read their own tracking technologies on the Riot services. If they do, they’re responsible for using these tools as described in their respective privacy policies.
Please remember to contact third parties directly (and not Riot Games) if you have any questions or concerns about their practices.
Summary:We’re a global gaming company with operations around the world. When you use the Riot services, your info may be processed anywhere we or our partners do business, including the United States.
(1) OPERATING THE RIOT SERVICES. Depending on your location, the Riot services are controlled and operated by or on behalf of Riot Games from:
in the case of Riot Games, Inc. and Riot Games Merchandise, Inc., the United States;
in the case of Riot Games Korea, Ltd., South Korea;
in the case of Riot Games, LLC, Japan; and
in the case of Riot Games Ltd. and Riot Games Ireland Merchandise Ltd., Ireland.
Summary: You’ve got to be at least 13 to use our stuff. No, seriously…13 and older only!
The Riot services are general audience services not intended for children under the age of 13. We don’t direct content specifically at, and don’t knowingly collect personal info from, any such children. If you’re younger than 13, please don’t use the Riot services or otherwise provide us any info . If you’re the legal guardian of a child younger than 13 and have reason to believe he or she has provided info to Riot Games, please Contact Us immediately to request that we delete it.
Summary: You have choices regarding your use of the Riot services and the ways we process info. Since you can interact with us in many different ways, the particular controls available to you often depend on the nature of our relationship.
We offer players choices about the types of communications they receive from Riot Games. If you choose to receive marketing and promotional emails from us but later change your mind, simply “unsubscribe” by following the instructions in the relevant email. These choices don’t apply to mandatory communications that are part of the Riot services, like important account-related notices.
The Riot services also have many built-in tools to help players exercise control over their info directly. For example, you can generally delete old forum posts, mute or disable voice chat functionality, and change other preferences from your account settings. If you need help with any of these options, be sure to Contact Us.
Many Internet browsers allow you to reject, manage, and delete cookies. You may also be able to manage other similar technologies, like HTML5, by changing your browser settings (see Info We Collect Automatically).
If you don’t want to take advantage of the services that third-party analytics and advertising companies provide on the Riot services, you may be able to opt-out of some of them by visitin http://www.aboutads.info or http://www.networkadvertising.org/choices/, or if you’re located in the EU or Canada, http://www.youronlinechoices.eu/ or http://youradchoices.ca/ respectively. For a representative list of third-party advertising and analytics partners that operate on the Riot services, as well as details about how to opt-out to the extent applicable, click here.
You can request access to the personal info we hold about you by visiting privacy.riotgames.com and following the instructions provided. You can also submit any account-related questions or concerns you may have (including access requests) directly to our Player Support team (see Contact Us).
If you are based in the EU, without affecting any other rights you may have, you also have the right to file a complaint with a Data Protection Commission. Riot Games Ltd’s lead supervisory authority is the Irish Data Protection Commission.
Before we process requests to access, update, delete, or otherwise process personal info in different ways, we may ask you to verify your identity (like by logging-in to your account or providing us with certain info to help us confirm ownership) and we may request payment where allowed by law.
Summary: We’re committed to securing player info, but can’t guarantee the security of any data we collect from you. By choosing to share info with us (or anybody else online these days), you’re acknowledging this risk.
We use appropriate physical, technical, and organizational security safeguards to help protect your info from unauthorized access, use, or disclosure both during transmission and in storage. For example, we use computer systems with limited access in controlled facilities to store info. We also use technologies like encryption and hashing to protect some of the info we collect.
However, please note that no server, communications network, or data transmission over the Internet is 100% secure. The Riot services are no exception. We can’t guarantee the security of any info transmitted through the Riot services and make no assurances about our ability to prevent any such loss or misuse.
It’s up to you whether you’d like to share info with us; if you do, you’re acknowledging that you’re doing so with this risk.
Summary: We’ll make changes to this policy over time to keep you better informed about how we handle player info.
We encourage you to check back periodically to review this policy for any changes since your last visit. This will help ensure you better understand your relationship with Riot Games, including the ways we process your info.
For League of Legends or similar game-related requests or concerns (e.g., trouble accessing your account, billing matters, skins or content availability, reporting bugs or similar technical issues, discussing a ban, deleting an account, reporting a player, etc.), please contact our Player Support team here. You can also view our Player Support page for up to date info and troubleshooting guides here.
If you have any questions about this policy or our privacy practices, please send them to us via email at firstname.lastname@example.org or via postal mail at the appropriate address listed below. The Riot Games entity identified below for your region of the world provides the Riot services to you and is the controller for personal info collected.
If you have an unresolved privacy or data use concern that we haven’t satisfactorily addressed, please contact our U.S.-based third party dispute resolution provider (free of charge) here.
FOR OUR PUBLISHING OPERATIONS:
If you live anywhere in North America or South America (except Brazil):
If you live in South Korea:
If you live in Japan:
If you live anywhere else, including the EEA or Brazil:
FOR OUR MERCH STORE OPERATIONS:
If you live in the United States, Canada, Hong Kong, Singapore, Taiwan, Australia, or New Zealand:
If you live in South Korea:
If you live in the EEA:
We determine, for this purpose, where you live based upon the information you provide us when creating an account or, if you don’t have an account, based upon your IP address. If where you live changes or if you move your account to a different server, the Riot Games entity that controls your personal info will be determined by your new residence or account location from the date on which such change occurs.